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Boost Your Bottom Line with AI for Small Business Marketing

Julia McCoy
Wednesday, 16th Aug 2023
ai for small business marketing

So, you’ve heard about AI for small business marketing, right? You’ve seen big corporations flaunting their AI-powered tools and thought, “Well, that’s great if you’re Google.”

The truth is, AI isn’t just for tech giants anymore. It’s becoming more accessible and beneficial to businesses of all sizes — yes, even your cozy little corner shop.

But how does one go about harnessing AI for small business marketing?

Let’s do a deep dive in this 101 guide to small business marketing with AI.

Table of Contents:

AI for Small Business Marketing 101

In the realm of small business marketing, artificial intelligence is no longer a far-fetched concept. It’s an umbrella term that encompasses various technologies designed to make your digital marketing efforts more efficient and effective.

In fact, close to 80% of businesses are now using or exploring AI.

how many businesses are using ai


One key aspect of AI is machine learning, a technology that enables AI tools to learn from data patterns and improve over time. This self-improvement capability is what sets AI apart from traditional software applications, making it an invaluable tool for reaching out to target audiences.

It’s undeniable that AI is revolutionizing small business marketing. Research shows that 36% of customers prefer to learn about a product and its features online, underscoring the need to maintain a robust digital presence.

The power of AI lies in its ability to enhance your overall marketing strategy through data analysis, personalized campaigns, and improved customer service experiences. But how does it do this?

Data Analysis Made Easy

Finding ways to analyze vast amounts of data has always been challenging for small businesses that lack the necessary resources or expertise required. However, thanks to advances in AI technology, you can now collect and analyze large datasets efficiently.

AI-powered data analysis tools allow marketers to study purchase history or social media interactions, enabling accurate predictions about future consumer behaviors. This insight helps you create promotional materials that are targeted toward buyer interests or needs — leading to more successful conversion rates.

The Power of Personalization

A significant advantage that artificial intelligence offers small businesses is the ability to create personalized marketing campaigns. By analyzing customer data gathered through different channels such as social media or Google Ads, AI algorithms can tailor content according to individual preferences.

This capacity extends beyond just email marketing campaigns; it includes creating AI-powered newsletters or generating unique social media content.

Personalization leads not only to higher engagement rates but also increased conversions.

Enhancing Customer Service

Beyond improving your online presence through tailored content creation, another compelling application of artificial intelligence for small businesses is enhancing customer service efficiency. 

Using machine learning capabilities, AI chatbots can provide instant responses to common queries and help resolve issues faster than human agents could manage alone. This results in better customer service without requiring additional resources typically available only to big companies.

Source: HubSpot

10 Ways You Can Use AI for Small Business Marketing

The belief that AI is solely for large corporations is totally wrong. Small businesses are rapidly adopting this technology, particularly when it comes to content creation.

As a small business owner, you might ask how AI can bolster your marketing strategy. Let me share with you 10 different ways you can transform your company through artificial intelligence.

1. Build Your Brand Identity

In a crowded SMB space, building a strong brand identity is pivotal to ensuring long-term success. It helps establish your online presence and engage customers with a personalized experience. However, designing visuals that reflect your brand voice can be time-consuming and costly.

This is where artificial intelligence comes into play. AI technology has revolutionized the way small businesses approach their marketing strategy by offering cost-effective solutions for visual content creation.

Looka and Designhill, for instance, are AI platforms that can generate logos based on user prompts — helping you create personalized marketing campaigns effectively. These AI-powered tools automatically create professional-looking logos tailored specifically to your brand’s requirements.

Meanwhile, text-to-image generators like Canva and make it easier than ever before to produce images, infographics, and other visuals that reflect your brand.

Set up your brand kit with Canva for a unified look across all designs

2. Build Your Website

In today’s digital age, having an online presence is crucial for small businesses. A staggering 76% of customers discover a business by researching its online presence. This makes the task of building your website not just important but essential in your small business marketing strategy.

The good news is that AI has made this process significantly easier and accessible even to beginners.

Platforms like Wix help you create professional websites effortlessly. All it takes are some prompts, and their ADI (Artificial Design Intelligence) software automatically generates a template tailored to your needs.

The Izzy Wheels website was built by Wix

3. Write Content

One area where AI shines is generating high-quality content that aligns with your brand voice and appeals to your target audience.

Fact: Over 44% of small businesses are already using AI for marketing content production.

We all know that content is king, and AI technology has emerged as a powerful ally for small business owners in creating high-quality, search-optimized content. For instance, tools like Grammarly use artificial intelligence to review your writing’s spelling, grammar, and overall quality.

The role of AI doesn’t stop at editing. It extends to generating entire pieces of long-form content through platforms such as Content at Scale. With just a few clicks, you can have a 2,900-word blog article researched, written, and optimized for you!


Ultimately, using AI to help write your content can help save time and money. And, if you use the right tool, you’ll maintain the quality you need to rank highly and engage and convert potential customers.

To see how much time/money real businesses have saved using AI tools like Content at Scale, check out our study on the AIO model (“AIO” stands for artificial intelligence optimization”).

aio model


4. Target Emails

Traditional email campaigns often involve a lot of guesswork and don’t always guarantee engagement from recipients. However, AI technology has revolutionized this process.

According to email marketing statistics, segmented campaigns receive significantly more opens and clicks compared to non-segmented ones, leading to a higher return on investment (ROI).

An app like collects valuable customer data such as open rates and effective subject lines, which allows small business owners to create personalized marketing campaigns that resonate with each recipient’s needs and interests. 

Such a level of customization was once only achievable by big companies with hefty budgets, but now even small business owners can harness these advanced capabilities.

Personalization in email marketing is not just about inserting a recipient’s name into an email template. Innovative platforms use customer behavior data to determine the best times to send emails using predictive analytics. This means your emails are more likely to be opened and read.

The best email newsletter templates according to

5. Create Marketing Copy

In the competitive world of small business marketing, creating engaging and persuasive copy is crucial for attracting your target audience. A well-crafted piece of content can significantly enhance a brand’s online presence and set it apart from big companies.

AI-powered tools use advanced machine learning algorithms to generate compelling marketing copy for various platforms, including websites and social media.

Here’s what ChatGPT wrote for my prompt “Write a marketing copy for a small business selling pet supplies”:


6. Optimize Website UX

Another way small businesses can significantly benefit from AI technology is by optimizing the user experience (UX) of their website.

AI tools are capable of analyzing your website’s usability and quality in real-time. They provide valuable information such as where users click most often, how long they stay on certain pages, and their geographical locations. This customer data helps identify areas for improvement on your site.

Apart from providing insightful analytics, AI also offers features that make websites more accessible and user-friendly. For instance, accessibility tools like auto-generated captions or screen reader adjustments help disabled users navigate your site with ease.

E-commerce sites can particularly benefit from personalized search functions. These features use machine learning techniques to understand individual user behaviors and preferences better over time. As a result, they deliver a more tailored shopping experience which improves overall customer service.

To get started with optimizing your online presence using AI, check out this list of the best free small business website builders. Many offer smart tools for building a site, creating content, or analyzing engagement – all critical aspects of an effective marketing strategy!

Enhance your website UX with Shopify apps

7. Target Digital Ads

One area where AI is proving invaluable is in the targeting of digital ads. Big companies often leverage large volumes of data for advertising purposes. For small businesses looking to compete on this playing field, precision becomes a critical factor – and this is where AI technology comes into play.

With AI-powered tools, you can analyze vast amounts of customer data swiftly and accurately to create personalized marketing campaigns that hit their mark. AI can sift through complex datasets within seconds to identify patterns or trends previously overlooked. It learns from past ad campaigns’ successes and failures while predicting customer behavior across various platforms like Google Ads or social media sites such as Facebook.

Once the analysis phase is complete, AI uses its findings to determine what kind of messaging will resonate most with each type of customer. This results in more accurate ad campaigns that not only engage customers but also enhance their overall experience with your brand.

Generative AI is coming to Google Ads

8. Analyze SEO Keywords

In digital marketing, search engine optimization (SEO) is a vital component that connects small businesses with their target audience on the internet. The essence of good SEO lies in discovering and implementing relevant keywords, which artificial intelligence can simplify significantly.

Determining your primary keywords is just the beginning. Tools like Semrush can review your website content against top-ranking competitors to assess how effective your chosen keywords are.

It also provides valuable insights such as:

  • Keyword gaps: Identifying potential opportunities where certain keywords could boost visibility and traffic.
  • Content gaps: Highlighting areas where additional or improved content could increase engagement with customers.
  • Audit tools: Overall assessment of your site’s SEO health, helping you identify improvements to enhance your online presence.

Besides these features, Semrush can offer tips on backlink analytics – crucial data points for any successful digital marketing strategy. It helps you create personalized marketing campaigns by providing information about who links to you, what terms they use, and how those links affect your ranking.

This extensive suite of capabilities makes AI indispensable for small business owners looking to create impactful strategies using SEO.


9. Create Videos

In Wyzowl’s State of Video Marketing Survey, 92% of marketers said they got a good ROI on video content. They credited video with increasing dwell time, traffic, leads, and sales, as well as reduced support queries.

But the entire process of creating high-quality videos — from research and scriptwriting to shooting and editing — can be time-consuming. Thankfully, artificial intelligence is revolutionizing video creation by generating simple yet engaging videos from AI video prompts.

Although still developing, AI technology has made significant strides in simplifying video creation for small businesses. These innovative tools are particularly beneficial for creating short how-to guides, product demonstrations, or onboarding instructions, which play a crucial role in enhancing customer experience and engagement.

Apart from turning text into visuals, some advanced AI tools also offer voice-over features to add more depth and personality to your videos. This allows you to maintain your brand voice consistently across different platforms while providing a personalized experience for your audience.

Here’s a video tutorial on how to create promo videos with AI:


10. Personalize Customer Experience

AI chatbots have become an essential tool for many businesses, both big companies and small alike. They not only save time but also provide a high level of efficiency when it comes to customer queries. 

For instance, GoDaddy’s website builder includes two artificial intelligence bots: one that greets visitors and directs them around the site, and another designed specifically to handle order inquiries.

According to Statista, 30% of U.S. consumers found chatbots very effective at resolving issues. In fact, 62% would prefer to talk to a customer service bot rather than wait for a human agent to answer their requests.

Virtual assistants are able to handle multiple queries at once, around the clock, without any drop off in quality or efficiency – something human agents could never achieve.

These bots use natural language processing capabilities to understand the context behind inquiries, delivering responses aligned closely with user expectations while maintaining brand voice consistency across all communication channels.

From a financial standpoint, chatbots can help businesses save up to 30% in customer support costs by speeding up response times and answering up to 80% of routine questions.

Integrate data from your store, CRM, or CDP with Chatfuel API

Beyond offering quick responses, these AI-powered tools capture visitor queries and forward them to your CS team for follow-up – ensuring no question goes unanswered or any issue remains unresolved.

But it’s not just about customer service; using chatbots can significantly enhance your digital marketing efforts as well. By analyzing data from past interactions with customers or site visitors, these bots can deliver tailored recommendations guiding potential clients through their buying journey.

  • Email marketing campaigns could include links suggested by AI algorithms based on user behavior.
  • Social media content may be curated according to what resonates most with your audience.
  • AI-generated content might even help you maintain brand voice consistency across all platforms.

This targeted approach helps engage customers more effectively while maintaining an online presence that accurately represents your brand.

Best AI Tools for Small Businesses

Artificial intelligence has become quite a game-changer in small business marketing. It helps create personalized marketing campaigns, analyze customer data, and deliver efficient customer service. 

Here are some of the top AI-powered tools that can boost your online presence.

Writing Tools

AI-powered writing tools are changing the way we produce content. Particularly for SMBs and startups, AI has helped small marketing teams create content at scale while working on a limited budget.

If you’re looking to publish long-form content, then Content at Scale is the best tool for this purpose. This sophisticated system uses machine learning and AI algorithms to generate high-quality written content within minutes instead of hours or days!

A key feature of Content at Scale is its ability to create SEO-friendly content from scratch – an essential aspect of any successful digital marketing strategy. With just a single keyword or URL input, it can write copy that ranks well on SERPs.


Beyond just creating original and undetectable material, Content at Scale offers features like outline generation, customizable headers and tone of voice, keyword suggestions, and SEO scoring which can significantly help with the writing process.

Email Tools

In the digital age, email marketing campaigns remain a powerful tool for small businesses to engage customers and grow their online presence. One platform that stands out in this regard is Mailchimp. Known for its user-friendly interface and robust features, it has become a favorite among small business owners.

What sets Mailchimp apart from other platforms is how it integrates AI into its services. It uses machine learning algorithms to analyze data from your customer base, helping you create personalized marketing campaigns that resonate with your target audience. This means more efficient customer service and better engagement rates.

The suite of AI-powered tools offered by MailChimp includes everything from predictive insights to creative assistant capabilities. For instance, you can utilize their smart recommendations feature which provides guidance on when to schedule emails based on subscriber behavior patterns.


You can also use their content studio where you can store images and files for easy access during campaign creation, or automate email sending times using Send Time Optimization powered by machine learning algorithms.

Additionally, creating visually appealing newsletters becomes less time-consuming thanks to dynamic templates adjusted according to user preferences.

Social Media Tools

One effective method for publishers to leverage AI for small business marketing is through social media. AI-driven social media tools help manage your online presence by scheduling posts, monitoring mentions, analyzing engagement metrics, and even suggesting content ideas based on user insights.

A popular example of such a tool is Hootsuite. It offers all the functionalities you’d expect from a comprehensive social media management platform – scheduling posts across multiple channels, tracking brand mentions and conversations, providing analytics for data-driven decisions, etc. 

But what sets it apart is its use of machine learning algorithms to analyze data from past campaigns or audience behavior. This analysis enables Hootsuite to suggest personalized content ideas that resonate with your target audience, thereby enhancing your brand voice amidst big companies that have larger resources at their disposal.


In addition to this, another feature where Hootsuite uses AI technology effectively is in automating responses. This not only saves time but also ensures consistency in responses, thus improving overall customer service quality while reducing the workload on staff members.

By using platforms like Hootsuite, small business owners can create personalized social media marketing campaigns that speak directly to each consumer’s needs instead of just sending out generic messages and hoping they stick. 

The result? A more engaged audience, higher conversion rates, and increased sales revenue – all thanks to artificial intelligence.

Visual Art Tools

One area where AI is making a huge impact is visual arts. Text-to-image and prompt to video AI tools are helping small business marketers create personalized campaigns that resonate deeply with their target audience — even with minimal design experience or budget.

One impressive tool is Lumen5, a platform that allows you to easily convert blog posts or other written content into dynamic videos. Lumen’s advanced machine learning algorithms ensure that each video aligns perfectly with your brand voice and message.

You can also effortlessly generate social media content in various formats suitable for Facebook, Instagram, Twitter, or LinkedIn. These captivating videos not only enhance your brand visibility but also foster a more interactive customer experience.

Lumen5 is also great for enriching email marketing campaigns with eye-catching videos to boost engagement rates and conversions.


Customer Service Tools

The primary role of AI bots in customer service is to provide instant responses to customer inquiries. Zendesk’s Answer Bot uses advanced AI algorithms that enable it to learn from every interaction, making its responses more accurate over time. This not only ensures efficient customer service but also allows small business owners more time to focus on other aspects of their digital marketing strategy.

Zendesk goes beyond merely responding to queries; it leverages customer data gathered during interactions to provide a tailored user experience. For instance, based on the analysis of past purchases or inquiries made by a particular client, the bot could suggest related products or services that might interest them.

The Zendesk Answer Bot can also be programmed according to your company’s tone and style, ensuring uniformity in communication irrespective of who (or what) is doing the talking.

All these features make Zendesk’s Answer Bot an invaluable addition for any small business looking forward to enhancing its digital footprint while improving overall customer experience.


Customer Relationship Management (CRM) Systems

In today’s competitive business landscape, customer relationship management (CRM) systems have become an indispensable tool for small businesses. These AI-integrated platforms are revolutionizing the way companies manage customer interactions, sales processes, and marketing campaigns.

A key advantage of these CRM systems is their ability to analyze customer data using advanced AI algorithms. This allows businesses to predict buying patterns and create personalized marketing campaigns that resonate with their target audience. 

The result? Improved customer experience and increased retention rates.

An excellent example of a powerful AI-integrated CRM system is Salesforce. Widely used by both big companies and small businesses alike, Salesforce offers features like Einstein Analytics – an artificial intelligence technology designed to identify trends in customer behavior based on collected data.

Einstein Analytics can help you understand your customer’s needs better than ever before by providing personalized recommendations based on their past actions. This level of personalization enables you to deliver efficient customer service while also ensuring your email marketing campaigns hit the mark every time.

Furthermore, recognizing the impact Google ads have on driving traffic and sales, this platform also integrates smoothly with Google Ads services so you can manage and optimize ad performance directly from the Salesforce dashboard.

All these features combined make Salesforce a potent tool in any small business owner’s arsenal – comparable even to those used by big companies yet scaled down appropriately without compromising functionality or efficiency.


Predictive Analytics Tools

When it comes to small business marketing, predictive analytics tools are a game-changer. These powerful AI-powered tools harness machine learning algorithms to analyze historical customer data and forecast future trends. 

Small businesses can leverage these tools not only for digital marketing but also to make data-driven decisions, optimize inventory management, identify market opportunities, and anticipate customer preferences.

The power of artificial intelligence in these predictive analytics tools allows you to understand past patterns and behaviors better so that your business can proactively plan strategies for the future.

Tableau, a popular predictive analytics tool among small business owners, helps uncover valuable insights from vast amounts of data with its intuitive visualizations and machine learning capabilities. Tableau enables businesses to identify trends and forecast future scenarios, which aid in creating personalized marketing campaigns based on accurate predictions.


This AI tool has additional features like inventory optimization assistance, comprehensive market analysis capabilities, and advanced customer segmentation options – all aimed at making a small business more efficient.

Apart from enhancing your email marketing campaigns or generating compelling AI-generated content such as AI-powered newsletters, using predictive analytics could also be beneficial if you want more effective ways of handling customer service via AI chatbots, ensuring quick response times.

Virtual Collaboration Tools

Small businesses are also leveraging AI to streamline their operations and enhance productivity. Virtual collaboration tools enable real-time communication, file sharing, project management, and more, fostering teamwork while improving efficiency.

The key features that make virtual collaboration tools a boon for small business owners are intelligent scheduling and task automation. By automating routine tasks using AI algorithms, these platforms save time for teams to focus on strategic aspects of projects.

A prime example of an effective virtual collaboration tool is Trello – an intuitive platform designed to manage projects seamlessly. It allows users to assign tasks easily while keeping track of progress with its user-friendly interface.

What sets Trello apart from other similar platforms? The answer lies in its integration with AI technology.

Trello’s smart features like intelligent scheduling ensure that deadlines are met without any hiccups by analyzing data patterns related to team performance and workloads. It also offers task automation capabilities powered by machine learning techniques which help automate repetitive tasks based on specific triggers or conditions set by the users.

Beyond internal coordination among team members, these AI-powered tools can also be integrated into your digital marketing strategy for content creation. For instance, social media content scheduled via such platforms ensures a consistent online presence across various channels.


In summary, whether you’re looking at creating personalized email marketing campaigns or crafting engaging social media posts, integrating AI into your day-to-day business activities not only boosts your teams’ productivity but also provides a personalized experience for your customers which leads to increased loyalty towards your brand.

FAQs – AI for Small Business Marketing

Can I use AI to market my business?

Marketing is all about customer experience, and AI has the potential to assist marketers in providing a top-notch experience for their website visitors, ultimately converting them into valuable leads. 

By leveraging AI technology, marketers can enhance customer retention and foster loyalty by delivering personalized content that delights audiences.

What AI can I use for marketing?

You could utilize tools like Content at Scale for content creation, for email newsletters, and ChatGPT for marketing copy.

How do I start an AI for my small business?

  • Conduct a survey.
  • Consider AI-powered market research tools.
  • Analyze data to understand customer needs.
  • Create a revenue prediction model.
  • Test your product’s or service’s market fit.

What’s one AI marketing tip you have for small businesses?

Leverage the personalization features of AI technology. Tailored experiences foster stronger connections with customers, which drives loyalty and boosts sales.


So there you have it. AI isn’t just for sci-fi movies anymore – it’s your secret weapon for marketing success. 

AI for small business marketing is no longer a luxury but a necessity. With AI by your side, you can wave goodbye to the guesswork and hello to hyper-targeted campaigns that hit the bullseye every time.

The power of AI in content creation can’t be ignored with tools like Content at Scale and Canva revolutionizing the way we create engaging content.

Personalization is key to customer experience, and AI chatbots are leading the charge in providing efficient service.

It’s like having a marketing genie who’s also a data wizard!

So start embracing AI and watch your business reach new heights. 🚀✨

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New to the idea of AIO and CRAFT? Read this to understand the innovation behind AIO. 

Want a written guide that has all the CRAFT steps from the YouTube video? Your wish is our content command. Step-by-step AIO writing tutorial, blog version.

Written by Julia McCoy

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